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Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
Return Policy
Eligibility for Returns
Products must be unused, unopened, and in their original packaging.
Returns must be initiated within 14 days of delivery.
Non-Returnable Items
Opened or used products.
Products purchased during sales, promotions, or with discount codes (unless damaged or defective).
Return Process
To initiate a return, please contact our customer service team at kemi@thekemoil.com with your order details and reason for return.
Once your return request is approved, you will receive instructions for sending the product back to us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a tracked delivery service for returns to ensure they reach us safely.
Refunds
Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
Refunds will be issued to the original payment method used during checkout.
Shipping fees are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence.
A replacement or refund will be provided at no extra cost.
General Terms