Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Return Policy

Eligibility for Returns

Products must be unused, unopened, and in their original packaging.

Returns must be initiated within 14 days of delivery.

Non-Returnable Items

Opened or used products.

Products purchased during sales, promotions, or with discount codes (unless damaged or defective).

Return Process

To initiate a return, please contact our customer service team at kemi@thekemoil.com with your order details and reason for return.

Once your return request is approved, you will receive instructions for sending the product back to us.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a tracked delivery service for returns to ensure they reach us safely.

Refunds

Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Refunds will be issued to the original payment method used during checkout.

Shipping fees are non-refundable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence.

A replacement or refund will be provided at no extra cost.

General Terms

KemOil reserves the right to refuse returns that do not meet the above criteria.
Policies may be updated periodically. Please refer to the latest version on our website.
By purchasing from The KemOil, you agree to these terms and conditions.

Terms and Conditions

Return and Refund Policy

This website uses cookies.